Originally Posted by Far-L

They are not scrubbing out sales based on a single factor. Moreover, the scrub protects you way more than it hurts you and if the opposite is true then you need to get better quality traffic. Finally, if this has been a long, ongoing concern then why haven't you moved over to your own merch account to get more control of your scrub through a gateway?

And again, CCbill, as Mitch confirmed, treats each account uniquely, so they are trying to give every account the best possible scrub to maintain the account in good standing. It is not like another client's wave of fraud is going to set off your site's scrub stabilization protocol so you lose sales while the other site gets fraudulent transactions through.

That is the part I really don't understand. It simply defies logic. You all act like CCbill is trying to "cover up" the fraud transactions that would put the chargeback rates too high day to day, week to week, month by month, year to year, by denying good sales through "scrubbing" legit sales in other accounts. That is not how it works. It isn't. That would be a bassackwards way to run a company.

I swear on the CCbill Terms and Conditions.