Quote:
Originally Posted by crazydollars
I know, right? It's so silly to expect a service you are paying for to be working during holidays. Shame on him for being upset about it!
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Agreed.
I love Brad and MOJO as much as the next guy. They are one of the best in the business. I think they do an excellent job. That said, you're paying for a 24/7/365 service. Not a holidays optional hosting plan.
For most webmasters, if your site is offline, your BUSINESS is offline. Your website is your store front, and it's open 24/7/365. I do not believe that most webmasters are going to tell you that being offline for 16+ hours is acceptable regardless of what they pay for hosting.
Quote:
Originally Posted by Voodoo
I owe nobody an apology. I am their customer and the service I was getting was not quality, ESPECIALLY on Christmas, it should have been a lot better considering. All is resolved now, which was indicated earlier in this thread. And again, it wasn't my problem. It was theirs.
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Good to hear all is resolved and back to working like a champ.
