Quote:
Originally Posted by crazydollars
I know, right? It's so silly to expect a service you are paying for to be working during holidays. Shame on him for being upset about it!
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Being upset and giving them shit about it is one thing. But posting about it with a title like that is not helpful to anyone, especially mojohost. All it does is make him (Voodoo) feel better.
Quote:
Originally Posted by Voodoo
So you're psychic now? You are at the opposite end of correct.
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No. I said it was definitely an accident. By this I mean none at mojohost (or your orgniziation) caused the problem you had on purpose. Maybe it was human error, or a bad machine or component, who knows, you didn't share the details.
What was the problem they had exactly? I assume it was a big problem as it took a while to fix. Can you share the details? Did your customers complain, and did you get any chargebacks because of it?
Quote:
Originally Posted by Voodoo
I owe nobody an apology. I am their customer and the service I was getting was not quality, ESPECIALLY on Christmas, it should have been a lot better considering. All is resolved now, which was indicated earlier in this thread. And again, it wasn't my problem. It was theirs.
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What does Mojohost's SLA say? Maybe you are due a credit of some kind. Wouldn't the credit you are owed make you happy? If not, why? The SLA is what you agreed to after all.
You said you were down for 16.5 hours, and whatever the problem was, their own support system was down too. If it had been me, I would have said something like "Wow! We had a problem but Mojo fixed the problem in less than 1 day, and they did it over Christmas too!" But thats just me I guess.
Anyway look I'm not trying to jump on you. If you feel this way I apologize and take it all back. I just don't think Mojo deserves the slam you gave them, especially since you haven't told anyone what the real problem was.
Happy holidays.