Quote:
Originally Posted by Chris
Great question.
The main way they will know is if they follow our requirements that we have in place to 100% avoid this.
ALL USERS MUST CLICK ADD FUNDS BEFORE SENDING ANY MONEY. ONCE THEY CLICK ADD FUNDS AND INPUT THE AMOUNT THEY ARE TAKEN TO A PAGE WITH THE WIRE DETAILS/TEMPLATE THEY MUST USE. ON THAT PAGE IT WILL REFLECT EXACTLY WHERE TO SEND IT TO.
If the email for whatever reason went to a spam folder or was not a checked email account and we notice they are stills ending during the warning period we attempt to reach out personally to the client to let them know.
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good customer service would be for a company to go out of their way to make sure their clients don't make mistakes. opposite of what you are doing here.