Quote:
Originally Posted by RuthB
Our customer service department handles all incoming queries. Once the query has been received it is evaluated by a customer service rep and the next course of action is determined and then done. When that involves communicating with another department (accounting, tech, etc), we use our internal ticket system and email to ensure the best efficiency, and also to ensure that everything is properly recorded for future reference.
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There are advanced phone systems that can do that too. Lawyers don't use ticket systems but somehow have automated billing and tracking on calls, email and computer work as well as how many copies were made on the copy machine. Look into it.
I have always found that companies that use ticket systems mean there are lots of problems and a way to avoid individuals. Least efficient method of handling customers and problems
PERID