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To give money of these sums with a company that is basically doing banking for you to not have 24/7 phone support 365 days a year that can give you a real answer is a joke. If chase told me they might not answer the phone on christmas or they had to call me back for something I would take my business elsewhere.how is it possible that your phone line can even be busy. You have 1 line? What kind of old technology do you use that its even possible for your phone line to be busy. Thats laughable.
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