Quote:
Originally Posted by RuthB
Our customer service department handles all incoming queries. Once the query has been received it is evaluated by a customer service rep and the next course of action is determined and then done. When that involves communicating with another department (accounting, tech, etc), we use our internal ticket system and email to ensure the best efficiency, and also to ensure that everything is properly recorded for future reference.
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OK, a generic answer that didn't answer anything. "and the next course of action is determined and then done" lol what rofl. It's clearly not done if he's waiting this long.
We know you, the support people are located at your homes, and work from there. Where exactly is a phyisical address of accounting and tech then? They also work from home? If not, then they have to go to an office somewhere that has a phone that can be called when things are unanswered for this long, if by no one, then by the person doing the customer service.