Quote:
Originally Posted by ladida
OK, a generic answer that didn't answer anything. "and the next course of action is determined and then done" lol what rofl. It's clearly not done if he's waiting this long.
We know you, the support people are located at your homes, and work from there. Where exactly is a phyisical address of accounting and tech then? They also work from home? If not, then they have to go to an office somewhere that has a phone that can be called when things are unanswered for this long, if by no one, then by the person doing the customer service.
|
Our support staff is not located out of their homes. The only remote employee's that work out of home are my self and ruth. Our primary roles are sales & marketing. We do not have any direct access to personal or sensitive data hence why we have a full support system in place.
Our main office is located in montreal canada where all the accounting takes place. In an office...with phones.
Ed asked to speak directly to our accounting dept and to keep things in order and handled properly we do not have our clients contact staff ( such as accounting & verifcation) directly. That is what our support dept is for.
I have personally reached out to Ed on icq to attempt to help him with his problem.
He answered me twice and that is all i've heard from him.
-------
As for "alot of warning signs" about us - GFY gets to see a couple complaints a month out of thousands of clients. If people looked you will see multiple times a day people talk about the great service we offer and how helpful we all...but as we are all aware this is gfy...that is not what gets attention. Drama is what gets the attention. Sensational thread titles get the attention. The post about people that have had no issues with us - or issues they have resolved in timely maner go unnoticed.