Quote:
Originally Posted by Chris
Ed asked to speak directly to our accounting dept and to keep things in order and handled properly we do not have our clients contact staff ( such as accounting & verification) directly. That is what our support dept is for.
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Yea ok, but your client support can't do this as well and uses "ticketing" because he's neither located where accounting is, nor can call them. This is where the discrepancy happens. Seems no one is able to contact accounting outside the "ticketing" system. So where exactly are they.