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So here's a story.
Today (A Sunday), I had trouble syncing my mac mail to my ipad and iphone. No matter what I did I kept getting strange results (email not sending, weird messages, etc). It was taking forever so I decided to try apple support.
To get it, I went to their website, selected the $35.00 option for a 1-time support fee (as I didn't think this would be included by their warranty). Clicked "call me" and my phone rang instantly. I was connected to a tech support guy in less than 45 seconds. Wow.
So we spent about 30 minutes trying to figure out what was going on. It turned out that it was may fault - I was specifying the wrong login credentials. I completely wasted 30 minutes of Apple's tech support time.
And you know what? They didn't charge me.
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