Quote:
Originally Posted by TrustedJ
I agree with Paxum on this one. If someone doesn't wire to the correct bank account, how can the intended receiver be responsible? It was an honest mistake, but the mistake was not made by Paxum. If I sent a 10k wire to the wrong bank account, then went after the people I meant to send it to, it wouldn't make much sense.
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Who is responsible doesn't really matter. Their customer lost $4500 while attempting to do business with them. They needed to be far far more helpful in getting the $4500 back into their customer's control.
Customer service and PR Fail.