Quote:
Originally Posted by Qbert
Fault isn't the issue. It's your customer. If you value that customer then you make a concerted effort to address the issue.
In this case Paxum has contacts at the receiving bank and should at least be able to help facilitate communication between them, Ed and his bank. If they value him as a customer that is what they would have done, regardless of who was responsible. That's just good business.
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How could they do that ? Playing the telephone game isn't effective. If I wire to the wrong place, I call the bank and make sure my money gets returned. I'm sure Paxum tried to help, but banks employes have very little liberty when it comes to stuff like that. You have to wait the course.
Some banks takes a lot of time thought...
How do I know that ? My business does a few thousands inter-bank transactions a week.