The professional way to handle closing an account would not have been to have closed it and right then email people that it's being closed and that they need to go back and use the instructions on Add Funds via Wire Payment. It would have been to give notice - like maybe 2 weeks minimum or 4 weeks optimally. Then you can send multiple notices between then and when you actually close the account. You can change the Add Funds instructions weeks before you close the account, and then there probably wouldn't have been the case that has everyone up in arms about you right now.
Closing a bank account couldn't have been a snap decision, but it sure played out like it was.
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