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Among my complaints in the other thread was that Zombaio had posted nothing in their "message center" or "what's new" sections of their web-based dashboard.
That has now changed. Without commentary from me (at this time), here are two messages that have appeared via the "message center" and which I also received via email:
Message 1:
"Dear Client,
We are currently experiencing payout delays for ACH in USA with our ACH partner. The problem is a combined technical problem (platform change) and local holiday periods.
The technical problems are solved and the last delayed ACH payments were processed today. However it could take a couple of days before they reach your account.
Should you have a RedPass account and have delayed payments; we can send them to you instantly. To request this, please create a ticket asking for this in ZOA. Please specify payout IDs and your RedPass Email and account number not later than 2012-10-10 18.00 GMT Time. Payment in that request will be voided/returned from the ACH processing and settled to your RedPass account 2012-10-10 19.00 GMT.
Should you not have a RedPass account or want to wait for the ACH settlement. Expect ACH payments Friday and Monday, even with reservations for Tuesday next week.
This delay is reported to the board, who will take further action to avoid delays through out the holiday seasons.
If you should have any questions, please contact your account manager.
Best Regards
Zombaio Accounting Department"
Message 2:
"Dear Client,
After sending out the information about ACH delay in USA we found a typo on the dates.
The date 2012-10-10 (October 10) should be 2012-01-10 (January 10).
If you should have any questions, please contact your account manager.
Best Regards
Zombaio Accounting Department"
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