Quote:
Originally Posted by lagcam
I know there is no point in going against the flow in a Zombaio bashing thread, but neither ccbill nor Epoch offer ACH payouts as far as I am aware, so if you happily pay wire fees to them to get your money (in addition to higher rates), why do you continue to expose yourself to the obviously flawed Zombaio ACH system?
Surely, if you can't stop uisng Zombaio due to (impressive) rebills, you can certainly stop using the ACH system alone?
Have you tried (privately) asking them for free or discounted price wires until they get themselves properly organized ACH wise? Reaching a compromise with them off the boards must surely be better for both sides.
Most people won't read the thread and won't see that your grievance is very justified and eloquently put, they will just see the same old names whining and walk on by.....
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We don't happily pay anything. The fact of the matter is this... Epoch and CCBill don't offer ACH, effectively leaving no other choice but wires. Sure, we could opt for paper checks but it makes more sense, and is more responsible to use wires. If they offered an ACH method, we'd be on it like white on rice, but they don't, so we're not.
On the other hand, Zombaio does offer ACH. And their primary responsibility is handling money. They really have no other responsibility than handling peoples' money. And if they're going to offer ACH as a payout method, then it is on them to make sure the system doesn't fail, not the clients.
And there is a huge difference between spending money when you have to as opposed to throwing it away for nothing. And if you actually ever ran your own successful business, you'd probably know that.
As far as GFY goes... the last thing we want to do is come here and start these threads. But when GFY yields faster results than their own support system, we will do just that. For instance, we're now set to receive our late checks via wire, with them covering the fee. As many times as we've had to get on with their support, this was never offered to us. It was always "hurry up and wait".
So again, it is not my fault, or responsibility, as the client if they cannot process payouts on time, nor is "whining" on gfy getting things done faster and more favorable than their own support personnel.