Originally Posted by Supz

If you think 1k a month is high revenue VIP customer, you must be one of those small fries.

And the VIP customers, they PAY for extra service. So please try reading my post again newb. Just because you are accustomed to shitty hosting, doesn't mean its true. I have been involved in the hosting business since 1997.

Not many people here are what I would call VIP Customers, by that I mean 5+ racks with there own gigE or two. 1k a month cant pay a real VIP customers electric bill.

For the sake of the people on this board not your friend at rackspace. If you have a $5dollars shared account, a $50 dollar VPS or a $500 dedicated. If you are promised service, if your TOS promises service. You should be delivering it, not looking for excuses of what people pay. This is called customer service. The $5 customer could be the $5000 customer testing your support before he invests..This is called DOING BUSINESS. This is real life.