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Supz · 02-09-2013, 10:32 PM

If you cannot support shared or VPS accounts you should not sell them. As a customer, what makes you think that if they cannot support even the smallest tasks (on a shared account for $4 how difficult can requests for support be). How is it possible that people are going to trust you with $4000 accounts. It makes no sense. Business 101. Everyone gets the same treatment small or big, because small can become big real fast, and big can become small even faster. I have 2 clients I do Managed IT Services for. One went from 15 employees to 75, one went from 75 to 15 in the same amount of time. I went from making a lot of money from one to a little, and a little from one to a lot in the same time. One is going through tough times, the other is growing rapidly. This is life.

The fact that there employees always act snide on this board like there are no other hosts out there is also a big turnoff. If you put 2cents icons at the end of your post, you are being a smart ass. End of story. This is a turn off. The fact that you were wrong when you wrote 2cents is even worse.

I have written this in almost every other bad support from host thread on this board. There are plenty of companies out there that are professional, they support you at any level of account. Whatever the support TOS says. Thats what should be provided. Same goes with the Uptime in the TOS. Either make it that you dont get the same support, or do the work. Its just that simple.

If you say "You are a small account, what did you expect" you are a moron and have never been with a real host, or you are just being a jackass.

02-09-2013, 10:32 PM
Supz Arthur Flegenheimer Industry Role: Join Date: Jul 2006 Location: New York City Posts: 11,056	If you cannot support shared or VPS accounts you should not sell them. As a customer, what makes you think that if they cannot support even the smallest tasks (on a shared account for $4 how difficult can requests for support be). How is it possible that people are going to trust you with $4000 accounts. It makes no sense. Business 101. Everyone gets the same treatment small or big, because small can become big real fast, and big can become small even faster. I have 2 clients I do Managed IT Services for. One went from 15 employees to 75, one went from 75 to 15 in the same amount of time. I went from making a lot of money from one to a little, and a little from one to a lot in the same time. One is going through tough times, the other is growing rapidly. This is life. The fact that there employees always act snide on this board like there are no other hosts out there is also a big turnoff. If you put 2cents icons at the end of your post, you are being a smart ass. End of story. This is a turn off. The fact that you were wrong when you wrote 2cents is even worse. I have written this in almost every other bad support from host thread on this board. There are plenty of companies out there that are professional, they support you at any level of account. Whatever the support TOS says. Thats what should be provided. Same goes with the Uptime in the TOS. Either make it that you dont get the same support, or do the work. Its just that simple. If you say "You are a small account, what did you expect" you are a moron and have never been with a real host, or you are just being a jackass.