Hey there, their office is closed today due to Presidents Day.
If there is ever anything I can do to assist with getting responses from anyone at 2000Charge then please don't hesitate in contacting me for help as they do generally respond within the said time that they state but sometimes unexplained things can happen preventing response such as files exceeding limitation, spam filter capturing emails sent and so forth.
I'm here to help any way that I can if needed.
