Quote:
Originally Posted by Jaeger
First of all i do appreciate the fact you have replied here, thank you.
HOWEVER:
From memory, epassporte only charged a yearly fee of about 25 USD for a card that is half what you are charging. And I get that you need ID proof, but I have already given you that and you have already approved that.
But that is not the important point,
The thing is Ruth, I ALREADY SENT YOU A COPY OF MY BANK STATEMENT. AND A COPY OF MY PASSPORT AND ALSO MY GOVERNMENT ID. btw i am also in Australia, not some shitty african country or such.
Can you explain why you need a photo of me with my passport and my bank details when you already have my a photo of my passporte and also a photo of my bank statement? (to withdraw to my bank account) Honestly i just think it is un-necessary and this will take me another day to organize and you guys will take another fucking 3 -5 days to see it and approve it, after i already have waited so long.
Why?
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The documentation you previously submitted was for account verification purposes.
Your bank statement was provided for proof of address.
Your passport and government ID were provided for picture ID.
We request picture ID and proof of address from every single client, no matter where they live.
In order to verify your bank account for EFT payments, we require additional authorization to confirm that we have your permission to use EFT services in relation to your bank account. Your picture ID and proof of address documents are insufficient for this purpose.
We request a photo of you holding your picture ID since we are unable to view you with your documentation in person. If you were able to come into our offices to show us, then we would be happy to accept it that way. Since you are not able to do so, and since you are providing us permission to send transactions directly to your bank account, we require this additional authorization.
Once you've submitted your picture (should you choose to do so), feel free to contact me with your account email and I'd be happy to follow-up on it with you.
Thanks,
Ruth
