Originally Posted by RuthB

The documentation you previously submitted was for account verification purposes.

Your bank statement was provided for proof of address.
Your passport and government ID were provided for picture ID.

We request picture ID and proof of address from every single client, no matter where they live.

In order to verify your bank account for EFT payments, we require additional authorization to confirm that we have your permission to use EFT services in relation to your bank account. Your picture ID and proof of address documents are insufficient for this purpose.

We request a photo of you holding your picture ID since we are unable to view you with your documentation in person. If you were able to come into our offices to show us, then we would be happy to accept it that way. Since you are not able to do so, and since you are providing us permission to send transactions directly to your bank account, we require this additional authorization.

Once you've submitted your picture (should you choose to do so), feel free to contact me with your account email and I'd be happy to follow-up on it with you.

Thanks,
Ruth