Quote:
Originally Posted by RuthB
I was under the impression that the reason you posted this thread, and the basis of your complaint was
1) The Paxum Mastercard annual fee, and
2) Our requirement for a picture of you holding your picture ID next to your face (for EFT verification, an additional service).
You haven't said anything about poor customer service in this thread, in fact, you have thanked me multiple times for my responses to your questions. Presumably you consider that to be good customer service...
To recap, in relation to your specified complaints:
The Paxum Mastercard annual fee is $44.95. The Paxum Mastercard is also OPTIONAL.
The picture requirement is only necessary if you select to receive payments via EFT. This requirement is for account security and anti-fraud purposes. Once again, EFT is an OPTIONAL additional service, so no-one is required to do this unless they wish to use that feature.
Thanks
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good customer service does not involve me getting fucked over sending your company multiple copies of basically the same thing i already sent you and then waiting for god knows how long, now does it? what i was saying is i appreciate you posting here, that is all, but now i do not, because you just proved that its all about 'face' for you by bullshitting in this post saying how awesome you are and presuming things which are very much not true.
I UNDERSTAND THE CARD IS OPTIONAL, I AM NOT A MORON,BUT WHY IS IT SO EXPENSIVE?
all these things like eft and card etc all optional yes of course, breathing air is optional isnt it afterall..? except not really because how am i supposed to access my money without using one of them? not optional at all in other words unless i want paxum just to keep my money forever.