Originally Posted by suesheboy

My problem was fixed although it took two tries.

When my ticket said "all my sites were down in this account" that doesn't mean fix the first one you run across and then claim you are done.

When asking why they were down I was told "We have checked all of your sites, they should be up now. We apologize and will give you an update on the cause of the issue after looking into the server logs." 17 hours ago.

..never heard back why.

I can go years without having to contact Webair. This year it has been insane and only once was something fixed right the first time.