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well the word "chargeback" is normally used for this type of process,
I phoned to americanexpress and I explained my problem, they told me: call the company, or call paypal, why did you call us?
I explained the problem, the agreement, but nothing,.......
then I said: "I'm requesting the "chargeback", and they understood all into half second.
So, into paypal you can read that there is a chargeback procedure, that users can ask to their credit card company, not to paypal.
call back your credit card and say "chargeback", give to them the agreement you made with Samuel.
if they don't want to do the "chargeback" , say to them that you have to call your lawyer, and they will help you into seconds
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