Quote:
Originally Posted by helterskelter808
^ Read more than the first sentence of his post.
|
I did - As Chris said get back in contact with Ruth.
When something changes Ruth will fall out of the loop and it will go back to the back office to deal with - I am not saying it is right that you have to do the chasing around, but that's how you get it done...
With any company I have to deal with in the UK - Utilities, banks or whatever the first time I contact someone that seems to have a clue I try to only deal with that person in the future.