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Let me just chime in here real fast. Nissim hit me up on ICQ a couple of days ago (at my request). It took less than 1 hour for account re-activation AND a new card issued to me (I signed up previously but never used the account so it was in a locked status).
I have even moved to a new house since the original signup and never had to supply any new documentation Just like my bank when I moved... I logged into the account and simply edited my profile, typing the new info into the form and I was done. My name, phone number, country, province, etc all the same.
I'm dreading the thought of having to change my address in Paxum and applying it to my card.
I've used Paxum exclusively since ePassporte. While I certainly enjoy the Paxum service, the ticket support leaves you dealing with what can be best described as illiterate imbeciles. Thus, quality of ticket support ultimately encourages customers, and certainly me, to consider alternative options. It's a shame because Paxum is otherwise decent to deal with.
Ruth/Chris, you two should give up Paxum and go work for a company that actually invests in qualified, functionally literate, ticket support reps.
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NSFW
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