Quote:
Originally Posted by adendreams
Im glad Im not the only one who's confused  |
Oren helped me solve issue with an webcamwiz domain name infringing our trademarks, was very useful. And now I see handled this promptly. So your issue is just with some guy at fraud dept
Well on defense of imlive, I would point out that some 50% (half) of the new affiliates that signup to our cam program are fraudsters. By talking other sites seems consistent ratio, especially they signup in clusters at times, making it 80% frauds for new affiliates for few next days... when they talk about it in black hat or hacker or filipino carder forums.
So handling a cam fraud department it is really a pain, also when you get big chargebacks (thousands of dollars per shot), I bet the fraud guy even fear to lose job or loss is cut from own salary, so will be more strict next time. Some time I been too strict too, even lost good customer and be sent to hell by them due to them joining in same days I had fraudsters attack and them looking like yet a new signup of fraudster.
Had those turkish fraudsters doing new accounts every 10 minutes, then what, a REAL rare legit turkish make an account in middle of that, I made him questions and asked details, and he took it like I am racist against turkish people and he gone, he was sort of right to do so. Had an affiliate id so who sent him lost his commission, shame on me.
Also when they use 3rd party biller instead of merchant.. it is the 3rd party biller fraud dept who voids sales!! Even I think are good... all the billers do this, without even ask the cam site
So it could be fraud dept does error it is an hard job! There just I see the issue of no details given to affiliate... and I wonder to customer... each time a fraud is "detected", site should send email with details to everyone involved. I always send... include proxy ip's, bank of card in wrong country and such... and quite never they reply, never seen anyone post in forum. If I had not sent them the data which obviously show this is a fraud, some may have been played honest and even posted in forums, who knows.