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Webmaster Advertising · 04-28-2013, 04:31 PM

So an adult program has just issued a chargeback on some custom programming we carried out for them after having locked us out of their FTP once we have already installed the scripting they needed.

They already missed a mid-project payment after their initial deposit but in good faith, we continued to work with them, despite their having several technical issues with their server going offline.

Should we name and shame this company or; do you think we should wait until the chargeback resolution process has been followed?

In our eyes, it is a clear-cut case of them having us work on their stuff, then deciding not to pay what is due. I believe they have done this to at least 1 or 2 other development companies / designers too in the past.

We have an executed contract from both parties, so there really isn't anything the company can do, other than admit their error in this instance. Especially since the chargeback has also been issued within the initial timeframe of the contract.

How do the GFY attorneys and drama llamas think we should handle this?

04-28-2013, 04:31 PM
Webmaster Advertising So Fucking Banned Join Date: Sep 2003 Posts: 1,360	Chargeback Issue On Custom Programming... So an adult program has just issued a chargeback on some custom programming we carried out for them after having locked us out of their FTP once we have already installed the scripting they needed. They already missed a mid-project payment after their initial deposit but in good faith, we continued to work with them, despite their having several technical issues with their server going offline. Should we name and shame this company or; do you think we should wait until the chargeback resolution process has been followed? In our eyes, it is a clear-cut case of them having us work on their stuff, then deciding not to pay what is due. I believe they have done this to at least 1 or 2 other development companies / designers too in the past. We have an executed contract from both parties, so there really isn't anything the company can do, other than admit their error in this instance. Especially since the chargeback has also been issued within the initial timeframe of the contract. How do the GFY attorneys and drama llamas think we should handle this?