Quote:
Originally Posted by Webmaster Advertising
So an adult program has just issued a chargeback on some custom programming we carried out for them after having locked us out of their FTP once we have already installed the scripting they needed.
They already missed a mid-project payment after their initial deposit but in good faith, we continued to work with them, despite their having several technical issues with their server going offline.
Should we name and shame this company or; do you think we should wait until the chargeback resolution process has been followed?
In our eyes, it is a clear-cut case of them having us work on their stuff, then deciding not to pay what is due. I believe they have done this to at least 1 or 2 other development companies / designers too in the past.
We have an executed contract from both parties, so there really isn't anything the company can do, other than admit their error in this instance. Especially since the chargeback has also been issued within the initial timeframe of the contract.
How do the GFY attorneys and drama llamas think we should handle this?
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First, do not out them. This could get you into some legal trouble.
You can fight this - we fought this once, and we won. We provided a special license and did lots of customer work for a customer who decided to charge back almost $6000 in fees to us. Instead write it off as a loss, we contacted the merchant provider (Google Wallet in this case) and provided them with Proof, screenshots, emails, support ticket posts and even Google Analytics showing these fuckers used and benefited from our work. It took about 3 months but we fought it and won.
You can do the same thing but you have to gather up all of your notes and emails (with headers), screenshots and any other materials you can.
Even though it is not a tangible item and was a digital only deliverable, you can still fight it and win, no lawyers necessary.
And don't forget, they are not only ripping you off, but they are abusing their credit card and the payment processor you used to accept the payment. When you contact your payment processor, be very nice with them and be sure to bring this fact up.
If you want to know more about what we did to win please contact me and I will be happy to assist.
http://www.2much.net/contact.php