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Originally Posted by edgeprod
What percentage of chargebacks do you "recover" for clients, and what does this process look like, specifically when you dispute them with the bank? Why don't the banks ignore you like they ignore most people disputing chargebacks? Surely, not just because you're purchasing alerts.
What does your pricing model look like? Do you charge per alert, even though many (most, in some cases) alerts don't ever generate a chargeback?
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We are about more than just recovering chargebacks. Our number one goal is to prevent them in the first place. We specialize in offering superior customer support to your customers so that they are less likely to become frustrated and chargeback. We also look out for potentially fraudulent accounts so that we can cancel and refund them before a chargeback becomes possible. Finally, if a chargeback does happen, we have a team dedicated to fighting it. We gather info like account use, communication between customer support and the customer, etc. I don't have our exact win numbers off hand because its Saturday and the numbers are in my office, but I believe it's around 20 to 30%. Please bare in mind though, that our goal is to lower the number of chargebacks that occur in the first place. We also provide regular feedback on what your customers are saying, and why they are charging back so that you may make changes to your product or service to further reduce the likelihood of receiving chargebacks. We do also offer alerts, but you do not have to subscribe to that service, and we can most certainly help you without them.
For our customer support, we charge per productive minute, and we have three pricing models to choose from for chargeback disputes. Why don't you give me your contact info or get in touch with me, and I'd love to talk to you in more detail about it.