GoFuckYourself.com - Adult Webmaster Forum - View Single Post - CCBill control panel & backend

deltav · 05-23-2013, 01:35 PM

Alright, I've been a CCBill client for many years and will say they've been about 100% reliable far as checks/wires/payments go. And with a couple exceptions they're usually good about communicating changes to webmasters. Credit where credit's due.

But... aside from being clunky & nonintuitive, their control panel is excruciatingly f-ing slow and getting worse. Started about a year ago. I'm not even talking loading complicated member reports where there's large amounts of data - just loading my weekly transaction summary on the default dashboard will hang for minutes and timeout more often than not. Usually it takes several tries to load anything, easily the slowest & buggiest site I have to use on a regular basis and getting worse by the month.

For my affiliate backend it's tolerable, but doing member maintainence on my subscription site it gets irritating quick. I've done the email support thing, online chat, phone calls, etc. The answer always "We're fully aware of the issue but we have no ETR. And no, we won't tell you specifically what the deal is." Again, after a year of this you have to assume they've no intentions of fixing it because most of their webmasters are more or less a captive audience.

So my question is, anyone have inside info on this? Any thoughts on getting them to move forward and fix their 2400bps modem experience?

05-23-2013, 01:35 PM
deltav Confirmed User Industry Role: Join Date: May 2010 Location: USA Posts: 1,243	CCBill control panel & backend - slow as a mo fo Alright, I've been a CCBill client for many years and will say they've been about 100% reliable far as checks/wires/payments go. And with a couple exceptions they're usually good about communicating changes to webmasters. Credit where credit's due. But... aside from being clunky & nonintuitive, their control panel is excruciatingly f-ing slow and getting worse. Started about a year ago. I'm not even talking loading complicated member reports where there's large amounts of data - just loading my weekly transaction summary on the default dashboard will hang for minutes and timeout more often than not. Usually it takes several tries to load anything, easily the slowest & buggiest site I have to use on a regular basis and getting worse by the month. For my affiliate backend it's tolerable, but doing member maintainence on my subscription site it gets irritating quick. I've done the email support thing, online chat, phone calls, etc. The answer always "We're fully aware of the issue but we have no ETR. And no, we won't tell you specifically what the deal is." Again, after a year of this you have to assume they've no intentions of fixing it because most of their webmasters are more or less a captive audience. So my question is, anyone have inside info on this? Any thoughts on getting them to move forward and fix their 2400bps modem experience?