Credit to PR too for being upfront about the recent downtime where some tracking was lost and for compensating by default without requiring people to specially ask for compensation. There are many others who magically have never seemed to have that sort of downtime ever (Always "No sales or clicks were lost" - yeah riiiight) and many others yet who force people to contact them in order to get compensated when they know full well that everyone was affected.
And you didn't lay into the poster and chastise him for not contacting you first to approve his complaint (as if he were a kid and you were his daddy). And you didn't try to accuse him of fraud as a defence. Wow. for this industry and board that's pretty damn good. You must have actually went to college or attended some courses on PR. Either that or you have some common sense and courtesy where others don't.
