Ruth and Chris, I think you're sort of missing the point.
But let's look at the first two pages of the result for paxum and ridiculous on gfy.com. Here's some selected titles. You be the judge.
Paxum is the WORST!
Paxum: Your perconal data visible for everyone - Page 2 ...
GFY Paxum
Who are these fucking Indians that Paxum employs?
Paxum is fucked up / Owes me $4500 from 12/04/2012
Paxum frozen funds
Paxum Website Down
I award Paxum for the worst support ever!
Paxum Security Double Standard
PAXUM, you fucking SUCK!
Fuck you Paxum, I will not pay $100 for the privilege of using
Paxum Reject TAX Payer's ID
This is just the first two pages, mind you. It's not just "three people" and there are way more "Paxum Threads" than just one a month on average.
Here's another great one:
http://lmgtfy.com/?q=site%3Agfy.com+paxum+hassle
But I think this little argument demonstrates part of the real problem. Instead of arguing with me and doing PR about how awesome you are you ought to be sitting down with management and reading these threads and trying to decide how to improve.