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We don't have any reported issues with the contact form, though if it's not working for you we also have live chat and telephone support available (live chat is currently open).
Please contact us and we will assist you in filing a dispute for the charge, and also with ordering a new card (if it's necessary). If there are any issues with contacting our customer support department please feel free to send me an e-mail and I'll make sure a representative gets in touch with you asap.
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