Quote:
Originally Posted by kichi
Tomas got back to me and they finally admitted to owing me money. The exact amount is $32,627.00
They explained how my chargebacks were too high and fines from mastercard and visa will most likely eat up all of my $32,627 but they will get back to me in September letting me know.
I know for a fact mastercard and visa will not fine me. Overall cb rate on my account was 1.69%.
Here is what most people do not understand. Visa and MasterCard look at the VOLUME and chargeback rate. If someone does 100 sale and gets 10 chargebacks, then that is a 10% cb rate. I can guarantee you that nothing will happen to that account. It doesn't work like that. Since I was also most likely on an aggregated account then it really wouldn't matter if I had one bad month.
Has anyone here ever had a Zombaio account closed and gotten paid?
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Yes and No....
We started processing just fine with zombaio back in 2008 for about 3 and a half years without any issues what so ever!
1 charge back and I mean literally only 1 single charge back in 3 1/2 years on thousands of transactions.
Payouts were never late until shortly after the arrival of Michael O to the company.
Payouts started to get disorderly as well as late. I mean recurring payout issues one after the other.
I came to the boards and let zombaio know it was unacceptable.
SO I knew demanding they stop screwing up payouts might have repercussions and it did...They waited for the most flimsy reason they could find to close our account and they did.
They paid me the settlements that were due and they were behind like 3 payouts, so they paid all the payouts in at once.... BUT THEY KEPT ALL REBILLS and have yet to send me any proof that they have not pocketed the 3 years of accumulated rebills
Hope this helps show you a thing or two about middlemenry and why you need to be on the offensive with them...give them an inch and they will literally take a thousand