Payoneer has millions of users around the world, and we do our best to provide the highest level of support and security standards. Unfortunately, while rare, unauthorized charges can occur with all payment solutions (whether it be bank transfers, prepaid cards, or even paper checks).
We have a department dedicated to assisting with such issues, and I will pass on your inquiry so that it is reviewed as soon as possible.
In regards to the contact form, I was not able to replicate the issue. Can you please send me a screenshot?
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