Quote:
Originally Posted by BlackCrayon
how often do fraud checks stop legit sales from happening? I'd be willing to bet a lot.
|
You can find out: Look at your list of declines and then call the card holders yourself (don't email them).
When you call, don't say right away that you are joe blow from porn company x. Instead tell your client that you are checking up on recent transactions and that you are looking to protect his identity and make sure no one stole his card.
If the card holder was the one who tried to make the purchase and his card is in good standing, you might be able to ask your processor to relax the scrub rules for this customer at which time you can invite him to sign up again. If you have alot of declines for the wrong reasons, your processor definitely wants to know and may relax the rules for your site in general for all customers.