deltav

So I've used CCBill as my main paysite processor for years. Their issues are well-documented - dated design, slow as molasses backend that *never* gets fixed, slow-loading signup forms, stats issues, etc. Pretty sure most of us can agree they seem to be doing the bare minimum to keep things running.

However, in my experience they *always* pay promptly - out of countless payments have never had an issue with this nor incorrect amounts, etc. And they recently launched a new stats system, customer service is fairly responsive (to answer if not resolve), supposedly they're even updating their stock signup forms in the near future.

Then I look at Epoch - their design is reasonably current, they seem to be proactive about improving services (PayPal pilot and such), most webmasters here speak highly of them, you get a sense across the board they put forth the outward effort that CCBill lacks.

I'm leaning towards switching. Would really prefer to avoid it due to the initial costs in an anemic market, not to mention the general pain in the ass involved. But I'm looking to hear from webmasters who've used both companies, hear the pros & cons of each. Are there any solid reasons *not* to switch to Epoch as primary? Are there any non-obvious flaws that might become apparent after the change?

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