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Old 07-19-2013, 02:42 AM  
georgeyw
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Join Date: Jul 2005
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Quote:
Originally Posted by stevebkk View Post
This from support

Dear ######

Please be informed this situation was caused by an error that occurred in the communication with the bank. We are currently conducting a maintenance update to solve this situation, but, since third party entities are also involved, we do not have a timeline for it yet. However, as soon as updates are available, you will be notified in this ticket.

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During our maintenance, we implemented some changes, and unfortunately something in those changes appears to have created an issue with our processor.

Please note that we are in constant communication with the bank regarding this situation and as soon as they solve it these transfers will be available.

We thank you for your continued patience and please rest assured that transfers between Checking and MasterCard will be returned to normal service as soon as we possibly can.

Thank you for your patience and understanding.

Best regards!
########################################

I am not feeling patient at all!


EDIT

I received your message as my first

*********
Please be informed this situation was caused by an error that occurred in the communication with the bank. We are currently conducting a maintenance update to solve this situation, but, since third party entities are also involved, we do not have a timeline for it yet.

However, as soon as updates are available, you will be notified in this ticket.

Thank you for understanding.
Best regards.
*******
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Last edited by georgeyw; 07-19-2013 at 02:43 AM..
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