I know I have been hard on webmasters about religiously using CCbill, but I am not critical so much of CCbill as I am of webmasters that think using them is the best and only way to do biz. CCbill is a good company run by solid people, and Epoch is a good company run by solid people.
I agree with Sly, the best call is to have your own merch account. However, we use Epoch and CCbill too; however, I would still agree that I would take Epoch over CCbill for a number of reasons.
Regarding their quick trigger on cancels/credits, I think that works way more to your favor than to your disadvantage so I don't see that as a drawback. People come back to sites that earn their trust.
Epoch has the one-click feature which I think is very competitive with CCbills cross selling features.
Most importantly, I think Epoch continues to evolve and stay cutting edge whereas if CCbill changes anything then everyone complains so imo they are locked into what worked yesterday instead of what will make things better tomorrow. I think that is a risky approach to remaining current.
