|
Juicy Ad Rep
I need someone to contact me via the TMM summer giveaway I won.
I submitted a ticket on the 16th and a followup yesterday. I still have received no reply.
Our ticketing system is the fastest support method if Live Help is unavailable. This is *always* faster than direct email and should be used instead of directly emailing any team member.
I'm finding this extremely hard to believe at this point. Answering support tickets seems to comprise about 90% of all the customer related support problems that people post on this board about sponsor issues. It none the less amazes me at the lack of due diligence that sponsors actually apply towards maintaining a prompt and effective ticket system.
Whats funny is that most of the sponsor replies to the board inquiries on issues are something like "Well did you try emailing or ICQ'ing me directly?"
To which is completely contradictory of the whole point that sponsors say they are trying to avoid by having a working ticket system to properly organize and address customers concerns...
Sorry you guys have to get the brunt of my ticket issue frustration in this thread, but you have the longest unanswered time on the handful of them I have...
__________________
|