Quote:
Originally Posted by Imortyl Pussycat
Hi Sugar, what is the best method for me to reach you right now to get this handled? Sorry you went into the ticket system for something unrelated to an account issue.
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Yet another issue that arises on the way sponsors handle issues. Finding a way to push the blame back on the customer.
I have a Juicy Ads account. I use it every day and get paid weekly. I won something from your company. It needs resolved. It certainly sounds like an account issue. I submitted a ticket because it wasn't a national emergency but I think 6 days is long enough to get some form of reply back. Even if just to say you've gotten my ticket and are addressing the issue, please give us some time and we will get back with you.
I hope all sponsors read this. Quit pushing the blame back on your customers when your ticket or support system fails. Just own it, apologize, address the issue, and try to do better. I think thats all anybody really wants.
I'll just give this an edit because maybe Sugar was just really apologizing. Not sure...
I do know this. I think most affiliates can agree...they fucking hate ticket systems...