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tigermtb · 07-30-2013, 12:22 PM

hellboy,
I have requested additional information from you, which you have not provided. The code you have given me has no origin and i have no way to track anything back based on what you gave me. I'm unsure how you were able to get the code you provided without it being on your website directly, not through our network. If you had grabbed the code from any of our ads, it would have also included the FillerAd# and all the information we would need to know exactly which ad was responsible.
We already removed a malicious advertiser from the network yesterday and if it was related, then the issue is already handled.

We received your ticket on July 27th.
I replied on July 29th asking for more information.
Today, you went onto live support stating you hadn't gotten a reply, being threatening and abusive to the staff (logs available).
Then, went and replied to the ticket without any of the info I asked for.
Following that, before I was even at my desk today, you came here and posted this thread. When I was actively speaking with you via ticket as of yesterday.
I have also just replied to your ticket before coming here.

All networks contain some percentage of malware. We already have extensive scanning and anti-malware measures in place that has made us one of the cleanest networks in adult. As I stated, I believe we already caught an individual who may have been responsible for this and removed them from the network (before you even posted this thread). But, again, I'm not even sure this incidence came from our network without some additional info.

Since our ads run on an iframe, and not directly on your website, I'm not sure why you'd be blacklisted and not our website.

====
Homer,
I have your thread printed and here on my desk.
We are in the middle of the hosting move and are unable to do updates for certain systems until the move is complete. I have taken your post to heart and will be making changes based on your recommendations. Thank you.

07-30-2013, 12:22 PM
tigermtb Confirmed User Join Date: Nov 2003 Location: Canada Posts: 1,062	hellboy, I have requested additional information from you, which you have not provided. The code you have given me has no origin and i have no way to track anything back based on what you gave me. I'm unsure how you were able to get the code you provided without it being on your website directly, not through our network. If you had grabbed the code from any of our ads, it would have also included the FillerAd# and all the information we would need to know exactly which ad was responsible. We already removed a malicious advertiser from the network yesterday and if it was related, then the issue is already handled. We received your ticket on July 27th. I replied on July 29th asking for more information. Today, you went onto live support stating you hadn't gotten a reply, being threatening and abusive to the staff (logs available). Then, went and replied to the ticket without any of the info I asked for. Following that, before I was even at my desk today, you came here and posted this thread. When I was actively speaking with you via ticket as of yesterday. I have also just replied to your ticket before coming here. All networks contain some percentage of malware. We already have extensive scanning and anti-malware measures in place that has made us one of the cleanest networks in adult. As I stated, I believe we already caught an individual who may have been responsible for this and removed them from the network (before you even posted this thread). But, again, I'm not even sure this incidence came from our network without some additional info. Since our ads run on an iframe, and not directly on your website, I'm not sure why you'd be blacklisted and not our website. ==== Homer, I have your thread printed and here on my desk. We are in the middle of the hosting move and are unable to do updates for certain systems until the move is complete. I have taken your post to heart and will be making changes based on your recommendations. Thank you. __________________ Jay \| JuicyAds Founder Businessman of the Year [YNOT Awards 2013] The most awarded adult advertising network with 25+ XBIZ, GFY, and YNOT Awards. Last edited by tigermtb; 07-30-2013 at 12:36 PM..