As Chris said earlier:
Quote:
Originally Posted by Chris
We offer a lot more options than any other competitor, and we are the only ones who had the option of card to wallet available for 3 years. Unfortunately the method we used is no longer available, and we are currently working on a patch to resume service. It's really as simple as that.
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It seems there is some confusion about what exactly is affected.
If you want to transfer funds from your Paxum USD Checking Account to your Paxum Mastercard -
you can do this instantly at any time
If you want to transfer funds between your Paxum Checking Account to one of your other currency (USD, GBP, CAD, AUD, EUR) Paxum Checking Accounts -
you can do this instantly at any time
If you want to transfer funds from your Paxum Checking Account to another Paxum Account-Holder (p2p) -
you can do this instantly at any time
If you want to withdraw your funds by wire, check, EFT, to an already existing credit/debit card, or to the Paxum Mastercard -
you can do this at any time
If you want to use your Paxum Mastercard at an ATM to withdraw funds or for POS (point of sale) purchases in stores or online -
you can do this instantly at any time (
as long as you have the funds available of course)
The only feature that is currently affected is the ability to instantly transfer funds FROM the Paxum Mastercard BACK to the Paxum USD Checking Account.
At this juncture I think it is important to note that the only way any Paxum client can get funds on their Paxum Mastercard is by transferring them from the Paxum Checking to the Paxum Mastercard themselves, or by receiving a refund (which is not a typical occurrence). Therefore in most cases, for the funds to be on the Paxum Mastercard in the first place the client must have actively chosen to transfer those funds themselves.
Immediately after we became aware of the situation with regards to transfers, we placed a very large and clearly visible notification on display at the very top of the page when anyone logs in to their Paxum account.
This notification clearly explains that transfers from the Paxum Mastercard to the Paxum Checking account are currently unavailable as a result of an issue on the banks end. Therefore, at the moment, when any Paxum client transfer funds to their Paxum Mastercard they do so knowing that they cannot currently transfer the funds back to the Paxum Checking Account.
We do apologize for the inconvenience, and as Chris said earlier we are working on fixing the problem since we do want to continue to provide this account feature to our customers. As soon as we have an update, please rest assured that we will notify everyone!
