GoFuckYourself.com - Adult Webmaster Forum - View Single Post - Adult Film Star Content Refuses To Give Refund + Harassing Emails

ESAW · 09-18-2013, 09:53 AM

-On March 20th 2013, our company bought the license to a set of 1000 SD scenes from Adult Film Star Content.

- After our payment there where several days of delays from them in sending us the license. The owner of the company (keith) also screamed and hung up the phone on me during a call I had placed to ask him why the license still had not been sent.

- Even with these issues, the bulk price we worked out with them was great and the content we paid for was eventually delivered so on April 30th we purchased a second order of 1000 SD scenes.

- We NEVER downloaded any of the 1000 videos in this 2nd order and we also never received the 2257 documents for any of those scenes.

- On May 13th I contacted Keith (the owner of the company) and requested a refund for this 2nd order. Keith refused, insulted me and threatened to sue us.

- I did not want to have to do a chargeback because we also sell products online and I'm fully aware that a chargeback has a very negative effect on an online seller. So I sent Keith multiple emails asking for my refund but he stopped responding to any of my emails so I contacted our credit card company and asked for a chargeback.

- After we did a chargeback I thought this was the end of our problems with Adult Film Star Content. However, 2 days ago I logged into that email for the first time in a while and saw that Keith (the owner of AFSC) had sent me 2 very harassing emails.

Here's an email he sent me on August 15th:

We received a chargeback today against your credit card.

We are filing criminal charges against you for theft and fraud, and will press charges to have you arrested since the amount of your theft is over $500.

We will be posting all your personal and private information on the web for everyone to see, so no one else gets scammed by you.

We will also be filing a civil lawsuit against you for the full value of the contract.

Finally, we have your home address and will be contacting your neighbors and any associates and notifying them you are a thief and a conman.

Here's an email he sent me on August 21st:

We have filed criminal charges against you, and asked for your arrest since the amount is over $1000

We have notified your bank and credit card company you are a fraud and a thief

We are now contacting your neighbors.

When you SIGN a contract and commit to it, then you don't have the right to reverse payments - that makes you a thief.

-We do not understand why Keith is harassing and insulting me when NOTHING from that purchase was delivered to us. Again, I want to make it 100% clear to everyone reading this post that NONE of the content in the purchase that we did a chargeback for was ever delivered. We never received or downloaded any of the videos or 2257 documents

- Adult Film Star Content violated their own refund policy by refusing to give us a refund for a purchase that was never delivered.

Here's what it says in the refund policy available on their site: If you ordered content and it was never delivered at any time, then under that circumstance we will permit a refund.

- Our biggest mistake in this situation was not researching Adult Film Star Content before we started doing business with them. After doing some quick research on them yesterday I realized they have a lot of complaints on this forum.

- I will be contacting AFSC today to attempt to resolve this situation. I will update this thread after that.

09-18-2013, 09:53 AM
ESAW Confirmed User Industry Role: Join Date: Mar 2013 Posts: 126	Adult Film Star Content Refuses To Give Refund + Harassing Emails -On March 20th 2013, our company bought the license to a set of 1000 SD scenes from Adult Film Star Content. - After our payment there where several days of delays from them in sending us the license. The owner of the company (keith) also screamed and hung up the phone on me during a call I had placed to ask him why the license still had not been sent. - Even with these issues, the bulk price we worked out with them was great and the content we paid for was eventually delivered so on April 30th we purchased a second order of 1000 SD scenes. - We NEVER downloaded any of the 1000 videos in this 2nd order and we also never received the 2257 documents for any of those scenes. - On May 13th I contacted Keith (the owner of the company) and requested a refund for this 2nd order. Keith refused, insulted me and threatened to sue us. - I did not want to have to do a chargeback because we also sell products online and I'm fully aware that a chargeback has a very negative effect on an online seller. So I sent Keith multiple emails asking for my refund but he stopped responding to any of my emails so I contacted our credit card company and asked for a chargeback. - After we did a chargeback I thought this was the end of our problems with Adult Film Star Content. However, 2 days ago I logged into that email for the first time in a while and saw that Keith (the owner of AFSC) had sent me 2 very harassing emails. Here's an email he sent me on August 15th: We received a chargeback today against your credit card. We are filing criminal charges against you for theft and fraud, and will press charges to have you arrested since the amount of your theft is over $500. We will be posting all your personal and private information on the web for everyone to see, so no one else gets scammed by you. We will also be filing a civil lawsuit against you for the full value of the contract. Finally, we have your home address and will be contacting your neighbors and any associates and notifying them you are a thief and a conman. Here's an email he sent me on August 21st: We have filed criminal charges against you, and asked for your arrest since the amount is over $1000 We have notified your bank and credit card company you are a fraud and a thief We are now contacting your neighbors. When you SIGN a contract and commit to it, then you don't have the right to reverse payments - that makes you a thief. -We do not understand why Keith is harassing and insulting me when NOTHING from that purchase was delivered to us. Again, I want to make it 100% clear to everyone reading this post that NONE of the content in the purchase that we did a chargeback for was ever delivered. We never received or downloaded any of the videos or 2257 documents - Adult Film Star Content violated their own refund policy by refusing to give us a refund for a purchase that was never delivered. Here's what it says in the refund policy available on their site: If you ordered content and it was never delivered at any time, then under that circumstance we will permit a refund. - Our biggest mistake in this situation was not researching Adult Film Star Content before we started doing business with them. After doing some quick research on them yesterday I realized they have a lot of complaints on this forum. - I will be contacting AFSC today to attempt to resolve this situation. I will update this thread after that.