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Esinem · 09-18-2013, 12:54 PM

I seem to recall somebody mentioning webhooks in relation to Zombaio. It seems to be Javascript related but it's all Greek to me.

These extracts from my ticket at Zombaio might help:

Me:

"I note that from 18/1/2013, there started to be random missing entries in the Extra field in the TID log. Consequently, subscriptions were not being activated automatically in these cases and I am trying to diagnose the cause. I am not getting much help from technical at Your Members so any light you can shed would be most helpful.

How does Zombaio get the data for Extra? Is it fed from my membership system? If so, is there a report that I can check showing the incoming instructions from Your Members received at your end? If Zombaio, generates the data in Extra, why would it drop data randomly? I can see no pattern."

Zombaio asked how data got posted:

"CodingFutures who wrote YourMembers answered your questing thus:

"Hi Bruce,
The info that the tier 1 level support gent asked for makes no sense, but to answer the question:
The form data, is pre-generated using a custom built Payment class which is extended from the core payment class, all the details are passed to the code, including a unique tracking code. This code is generated at the same time as the price and other data it is always present. When the support technician looked at the code he believed the last page of the flow, which indicates the package details to be the Zombaio payment code. The code actually was on the next page and is the post request refresh, if a user has javascript disabled the data is posted via a form button submit instead.

As we have explained the issue is not what's being sent that is correct it's what is not coming back, and has been raised with Zombaio development team. This is only happening in a handful of cases indeed until recently you were the only one we could actually see if happening on. We do now have a second user who has had a user with the same problem. We have also thought a couple of other users had the same issue, but in their cases it was down to their web hooks not set up at all.

If we continue to get no where, then we will have to look at dropping support for Zombaio, this is something we are not keen to do as most of out niche customers are currently using it. We have had several requests for several other adult gateways and we are looking to provide Epoch support in upcoming release.

Regards
Tim"

The last news I had from Zombaio was:

"I made some more tests and when I tested with Javascript enabled the data wasn't posted to the payment form but when testing with it disabled it was posted as expected.

You can test the data posted to the payment form by viewing the source code on the payment form, the first rows in the source code shows the data that was sent for debug purposes.

The data will always be returned in the postback/TID when posted to the payment form but if it's missing when the cardholder has been redirected it will not be available in the postback or TID.

I will ask our tech department to investigate further and get back to you as soon as I have more information from tech."

09-18-2013, 12:54 PM
Esinem Registered User Industry Role: Join Date: Jun 2011 Location: London. UK Posts: 88	I seem to recall somebody mentioning webhooks in relation to Zombaio. It seems to be Javascript related but it's all Greek to me. These extracts from my ticket at Zombaio might help: Me: "I note that from 18/1/2013, there started to be random missing entries in the Extra field in the TID log. Consequently, subscriptions were not being activated automatically in these cases and I am trying to diagnose the cause. I am not getting much help from technical at Your Members so any light you can shed would be most helpful. How does Zombaio get the data for Extra? Is it fed from my membership system? If so, is there a report that I can check showing the incoming instructions from Your Members received at your end? If Zombaio, generates the data in Extra, why would it drop data randomly? I can see no pattern." Zombaio asked how data got posted: "CodingFutures who wrote YourMembers answered your questing thus: "Hi Bruce, The info that the tier 1 level support gent asked for makes no sense, but to answer the question: The form data, is pre-generated using a custom built Payment class which is extended from the core payment class, all the details are passed to the code, including a unique tracking code. This code is generated at the same time as the price and other data it is always present. When the support technician looked at the code he believed the last page of the flow, which indicates the package details to be the Zombaio payment code. The code actually was on the next page and is the post request refresh, if a user has javascript disabled the data is posted via a form button submit instead. As we have explained the issue is not what's being sent that is correct it's what is not coming back, and has been raised with Zombaio development team. This is only happening in a handful of cases indeed until recently you were the only one we could actually see if happening on. We do now have a second user who has had a user with the same problem. We have also thought a couple of other users had the same issue, but in their cases it was down to their web hooks not set up at all. If we continue to get no where, then we will have to look at dropping support for Zombaio, this is something we are not keen to do as most of out niche customers are currently using it. We have had several requests for several other adult gateways and we are looking to provide Epoch support in upcoming release. Regards Tim" The last news I had from Zombaio was: "I made some more tests and when I tested with Javascript enabled the data wasn't posted to the payment form but when testing with it disabled it was posted as expected. You can test the data posted to the payment form by viewing the source code on the payment form, the first rows in the source code shows the data that was sent for debug purposes. The data will always be returned in the postback/TID when posted to the payment form but if it's missing when the cardholder has been redirected it will not be available in the postback or TID. I will ask our tech department to investigate further and get back to you as soon as I have more information from tech."