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I bought tube ace, and never had an issue with Chris. He even coded me some extra features n what not. This was 2 years ago.
Anyhow, sorry to hear about customer service troubles. Get MechBunny, there's no greater guy than Konrad. (And those who know him in person can vouch for this). He's Customer Service #1 - no matter how of a tiny little client, or a big whale you are!
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