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You can see exactly where this is going - She worked for the company for ten years and never made it past the fry station. If you look over her work history she's been late three or four times a month for the past ten years, has been written up for being insubordinate and not obeying company rules, and her twice yearly reviews will include the words "unmotivated" and "not management material".
The fact that we keep hearing she is a "mother of two" says it all. She thinks someone owes her something.
I've worked fast food for seven years; Most of us have. If after ten years you aren't the manager running the place, you either need to take a good careful look at yourself and figure out what you are doing wrong, or get another line of work.
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