Quote:
Originally Posted by JOKER
I have one question...
So far every ticket system worth it's salt that I've used can monitor an inbox, be it pop3 or other.
How about you set up a special email that creates a ticket in your system and this problem is instantly solved. Then you get it your way and we also get it our way, it's a win-win!
Just an idea 
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our ticket system is custom built btw, so we haven't implemented email features yet. it's on the todo list though