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I concur with Brian837, his comments are most appropriate. I've followed this, at first being skeptical. After following STM's comments, it's much akin of what I'm used to working with senior management in the Insurance Industry. His concepts are at a higher level, yet he communicates so most can understand.
STM, thanks for taking the time to answer questions and reply. Your patience is clearly noted. Your responses are far beyond selling a tool.
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