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I would imagine Ruben is only applying company policy.
But he does come across as somebody lacking wit and being rude blaming affiliates for "hammering bandwidth", "undermining the brand" and "saturating the market" because they are not making sales.
The guy is a walking joke and it makes you rethink if you really want to be in business with a company that employs somebody of that calibre. Just wait until you need real support from him.
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